Effective Date: 03/09/2025
1. Introduction
Mart11 (“we”, “our”, “us”) operates the website mart11.in and the Mart11 mobile application.
We provide an online marketplace for Dairy & Bakery, Cooking Essentials, Biscuits, Drinks & Packaged Foods, Personal Care, and Home Care products.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
2. Information We Collect
We may collect the following types of information when you use our website or app:
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Personal Information: Name, email, phone number, address, login credentials.
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Order & Transaction Information: Products purchased, payment method (no card details are stored on our servers).
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Device & Technical Data: IP address, browser type, operating system, mobile device ID.
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Usage Data: Pages visited, cart activity, app interactions.
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Cookies & Tracking: To enhance user experience and improve services.
3. How We Use Your Information
We use the collected data for:
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Processing and delivering orders.
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Managing accounts and user authentication.
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Sending order updates, promotions, and notifications.
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Improving website/app performance and customer experience.
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Ensuring fraud prevention, security, and compliance with laws.
4. Sharing of Information
We do not sell your personal data. However, we may share information with:
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Service Providers: Hosting, payment gateways, delivery partners (e.g., shipping companies).
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Legal Authorities: If required under applicable laws.
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Analytics & Marketing Tools: For improving services and personalized recommendations.
5. Data Security
We use SSL encryption, secure payment gateways, and restricted server access to safeguard your data.
However, no online transmission is 100% secure.
6. Your Rights
You have the right to:
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Access, update, or delete your personal data.
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Opt out of marketing communications.
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Disable cookies in browser/app settings.
7. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect information from them.
8. Third-Party Links
Our website/app may contain links to third-party services. We are not responsible for their privacy practices.
9. Changes to This Policy
We may update this Privacy Policy. Updates will be posted here with a revised Effective Date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, contact us: